Frequently Asked Questions

FAQ

Questions You Want Answered

Below are answers to commonly asked questions and will be added to as time progresses to better equip you with the answers you need.

What Are The Fees on CNE?

Trading

.2% Maker (Selling)

.4% Taker (Buying)

Funds Processing*

Wires

  • incoming $0 no fees
  • outgoing $15/domestic, $35/international

ACH

  • incoming $0 no fees
  • outgoing $0 no fees

Checks

  • incoming $0 no fees
  • outgoing $25

Cryptocurrency (BTC, ETH, ERC20, etc)

  • Receive $0 no fees
  • Disburse $50, plus costs (e.g. “gas”)

Credit/Debit Cards 4.5%

*Subject to our standard clearance & settlement policies

What is Cryptocurrency?

Digital Assets (aka Cryptocurrencies) are an internet-based medium of exchange which uses cryptographic functions to conduct financial transactions. Cryptocurrencies leverage blockchain technology to gain decentralization, transparency, and immutability.

Is CrowsNestEx Safe and Secure?

All asset management or trading platforms do everything they can to remain as secure as possible, though even the largest and most well funded exchanges have been hacked in various ways. No exchange is 100% secure. Most often however, users that use the same passwords for everything they do online and or fail to utilize Google Two Factor and other security measures are typically the cause for loss on exchanges. We highly encourage all users of CNE to treat exchanges like bathrooms in that you go in, do your business and get out. Setup your account, buy the tokens you want and send them to a secure cold storage wallet or hardware wallet until you plan to sell them again.

Can I use CNE To day trade?

Absolutely. CrowsNestEx provides easy access to quick crypto purchases for newcomers to the space while also offering an advanced platform, integrated with Trading View for access to all of your favorite charting indicators.

Can I use CNE To day trade?

Absolutely. CrowsNestEx provides easy access to quick crypto purchases for newcomers to the space while also offering an advanced platform, integrated with Trading View for access to all of your favorite charting indicators.

Can I make Fiat Deposits?

Yes! We enable our customers to deposit into their accounts through means of ACH or Wire Transfers and soon, Credit Cards. See the Fees question above for those details.

Should I use Two Factor Authentication?

YES! Especially in the digital asset space, you should be using Two Factor Authentication on everything. Preferably, adding Google Two Factor to an offline iPod or other device not connected to Wifi. SMS Two Factor is secure, though, you want to call your Cell Phone carrier to ensure nobody can port your SIM (phone number) without going to the LOCAL physical store. This is to prevent hackers that have obtained your information on the dark web from calling your carrier and pretending to be you and transferring your cell number to their burner phone to intercept your SMS Two Factor Codes. It’s a lot of preparation at first, we know, but its much easier to prevent issues, than recover from them.
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